Jan 19

The Difference between Public Relations and Marketing

By Darrell L. Browning

Many people confuse public relations and marketing, yet they are two very distinct things. Marketing connects products or services to a particular group or audience. This allows tailored approaches and makes it easier to measure results.

Public Relations are about building and maintaining relationships–truthful, honest connections between your organization’s internal and external stakeholders. Public relations should help set the tone of your company. Public Relations, like marketing, should be managed communication. At BrowningLaFrankie, we describe Public Relations as the art of identifying, establishing and maintaining mutually beneficial relationships with the media, the community, your customers, employees and others.

Ironically, Public Relations suffer from its own public relations image.

Although public relations professionals are often seen as simple party planners, Public Relations can–and should–play a central role in any organization. Public Relations should not simply be viewed as a tool to promote good things about the company–bad things happen too. The key is honesty.

Your company’s image should stem from reality. From that, develop powerful messages that resonate with all audiences. In today’s information age, organizations need to recognize Public Relations should be on the leadership team–not simply relegated to plan a ribbon cutting, write a press release or respond to a crisis when they haven’t been in the Boardroom.

Public relations professionals should also serve as opinion leaders when it comes to corporate communication–helping identify, create and direct strategic messages. Ideally, public relations professionals serve as a liaison between your company and those with a stake in your organization.

Tragically, many companies take an axe to Public Relations staff when budget problems arise. Big mistake. Studies have repeatedly shown that successful companies prepare to emerge from economic downturns?and Public Relations are an integral part of that process.

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Jan 03

Public relations is something a lot of companies claim to do effectively but that few understand completely. It’s not just clever gimmicks or sending out press releases. Effective PR is characterized by a coherent strategy that has defined goals and measurable results. An effective public relations agency for UK businesses understands this and works hard to make the business environment work for them.

PR is not just an effort to persuade the public of the value of a company’s products or services. The most effective public relations firms are able to not only engage the public, but to improve the perception of the company in the eyes of its own employees. When the efforts of the public relations firm are successful, the company itself becomes more successful. The sales force is deployed into an environment where the name they represent carries with it a positive image, a huge asset to those trying to close the deal with new clients or pique the interest of prospective ones.

Some public relations agencies work outside the firm and some work within the firm. The best public relations agencies are willing to do both. Among public relations agencies in the UK, the flexibility to make such arrangements work tends to indicate that the firm is staffed by flexible, open-minded people who are willing to accommodate their client’s needs in a way that improves their overall success.

When working with a public relations agency, that agency should be more than willing to provide concrete evidence as to the effectiveness of their efforts. This is a basic component of any other service provider and public relations firms have a reasonable expectation to be held to the same standards of accountability. Good public relations firms keep detailed records of the measurable results of their work and are enthusiastic about sharing it with their clients. Businesses around the world expect this from any public relations agency. UK businesses have the right to expect the same.

Public relations has a great deal of useful applications aside from the obvious marketing of a product or service or client relations. A good public relations firm can keep a business in the public eye and control the nature of that image by emphasizing the positive aspects of the corporation. They don’t “fool” the public into believing something that is untrue. A good public relations agency simply makes sure the company’s products, services, people and relations with their community are presented in an interesting way that tends to lead to a positive impression of the company.

Choosing a public relations agency for UK businesses can present myriad options. Look for agencies that are serious about their client’s successes and who are willing to work within the most beneficial framework for the company toward a defined set of goals. Take a look at their client list and see how those companies fare in the public eye. The agency you hire should be staffed by people who are passionate about their work.

Serious PR is a leading public relations agency in the UK. They are devoted to working hard to ensure that you stand out from the crowd and that your message is heard. For more information, visit http://www.SeriousPR.com.

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Dec 02

Public relations is an absolutely integral part of any businesses recipe for success, in fact, a well thought out and properly enacted public relations plan can be the single most important part of a company’s marketing – and aside from a good product and hard working employees, the most important part of running a business.

Public relations will determine exactly how your company is viewed or perceived in the public eye. Current and potential customers like to be ensured that they are, or will be patronizing a company that cares. A public relations department can organize a plan of attack to let the consumer know that your company cares about people and the environment, and about any other burgeoning social issues. A good PR department will also make the public aware that your company has a new product on the horizon and why they have to be first in line to purchase it, or that your company is branching out to offer new services and how that will make you stronger and more capable of handling their needs as consumers.

Yet another great facet and important role of a public relations department is damage control. If something, anything goes wrong and the public is made aware that the problem arose from one of your company’s employee’s actions or due to a particular policy – a good PR department will be the first one on the scene to correct it. Writing releases for apology or correction of error, along with releases stating the fact that new employees and procedures are in place to prevent any future problems can often save a companies reputation in the public eye.

Inside or Out?

Many companies have their very own public relations departments, made up of what could be any number of employees who are responsible for a wide variety of duties including: producing eye catching press kits, writing poignant press releases, organizing charitable events and contributions and some general damage control.

This is usually the best option for large companies with big budgets in place for advertising and payroll. A good full time PR department is great if ever there are cases of an emergency that needs to be dealt with immediately.

Companies that don’t have their own public relations department, but that realize just how important the proper approach to and implementation of public relations can be, will often enlist the help of a third party public relations firm to take care of that end of the business for them.

This second option can work quite well for a company that doesn’t want to keep several full time employees on staff (having to take care of employee salaries, vacation and health benefits), when they can temporarily employee a service to do the job for them. Many reputable and successful public relations firms can bring quite a cost for the service that they provide, but often the results that are yielded from a good public relations campaign can certainly outweigh the cost of enlisting a firm to provide the work.

A third option is for a company to employ regular employees to handle the basic issues of a public relations department – to generate the thoughts and ideas behind the advertisements and new product pushes, but then hire freelance professional to take care of the artistic side of things (the graphics, design and writing).

Regardless of whether a company employs their own full time public relations department, enlists a third party to do the work or uses a combination of in house people and freelancers to get the job done – public relations is an enormous part of whether or not a company will succeed. Good public relations is the recipe for success while poorly thought out, improperly enacted or missing public relations can be an almost lethal detriment.

Public Relations firm in Toronto offers extensive experience in public relations, media relations and corporate communications. We seeking professional public relations representation, cons
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Nov 16

Public relations is effective in helping:

* Corporations convey information about their products or services to potential customers

* Corporations reach local government and legislators

* Politicians attract votes and raise money, and craft their public image and legacy

* Non-profit organizations, including schools, hospitals, social service agencies etc. boost support of their programs such as awareness programs, fund-raising programs, and to increase patronage of their services

Public relations in present times employs diverse techniques such as opinion polling and focus groups to evaluate public opinion, combined with a variety of high-tech techniques for distributing information on behalf of their clients, including the internet, satellite feeds, broadcast faxes, and database-driven phone banks.

As public image is important to all organizations and prominent personalities the role of public relations specialist becomes pertinent in crisis situations. Public relations agencies provide important and timely transmission of information that helps save the face of the organization. In the words of the Public Relations Society of America (PRSA), “Public relations helps an organization and its public adopt mutually to one another.”

Experienced public relations agencies have formulation press releases into which they can plug the company news, as well as a targeted list of publications for their industry. Truly good public relations agencies generally have a good working relationship with key reporters, boosting their chances of getting coverage. Some public relations agencies deal only with large, established clients, while smaller boutique public relations agencies specialize in certain areas.

At present public relations as a career option exists in private companies or government institutions that actively market their product, service and facilities. Public relations training courses are widespread in educational institutions. According to the U.S. Bureau of Labor Statistics, there were 122,000 public relations specialists in the United States in 1998 and approximately 485,000 advertising, marketing, and public relations managers working in all industries.

Most public relations practitioners are recruited from the ranks of journalism. Public relations officers are highly trained professionals with expertise and knowledge in many areas, for example shareholder management during a crisis, the evolving role of the in-house public relations professional, account management skills for public relations, an introduction to financial public relations, an introduction to consumer public relations, an introduction to public relations software etc.

For More Article Visit :: http://www.thearticleinsiders.com/

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Oct 31

What books should one read regarding public relations? I want to know what books elaborate on public relations entirely that will help me gain further knowledge of this field.

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Oct 31

WILL NIGERIAN PUBLIC RELATIONS INCREASINGLY GET A SEAT AT THE TOP IN CORPORATE NIGERIA?

Every now and then I think of public relations, I ask myself with utmost dismay if indeed practitioners of the profession in Nigeria will increasingly get a seat at the top management ? the height of any organization ? in years to come.

It is no more news that the public relations profession dates back from the 15th century. And that its activities are widely used and well appreciated in countries like the USA and UK to mention just two.

What is however news is that the Nigerian government is never really aware if public relations practitioners do exist in the country, not to talk of patronizing them! It is disheartening also to hear corporate executives talk down on public relations people. You hear such comments like “What exactly are public relations functions in an organization?” or “How does a public relations job fit into our corporate goal of maximizing profit?” This cold disposition shows an inadequate orientation on the objects, scope and roles of public relations in industry.

In a recent study of the US bureau of labour statistics, about 700,000 jobs were held by advertising, marketing, promotions, public relations, and sales managers in 2002. It was observed that sales managers held almost half of the jobs (343,000); while marketing managers held more than one-fourth (203,000). Advertising and promotions managers held 85,000; and public relations managers held only 69,000 of the total jobs.

The result of the study above is a crystal clear indication of the low recognition corporate executives the world over place on this highly priced profession.

From my point of view, I believe this misunderstanding and skepticism of public relations role can be attributed to the fact that many of the traditional corporate executives had a management background which placed little or no emphasis on public relations or reputations management. Many CEOs are ignorant of what a public relations function is, and what it is not.

A look at the educational curriculum for social and management sciences department of many higher institutions in Nigeria shows dearth of requisite courses in Public Relations. A typical example is the department of Business Administration of Olabisi Onabanjo University, BUS 407 (Promotional Management 1) is the only course one would notice a Public Relations mention. And, you need to know the worst of it all: It is an elective! (I guess for students who specialize in Marketing.)

This perhaps is the reason heads of both marketing and public relations department dispute over the right to plan and present communication strategies.

The public relations practitioner is faced also with a similar problem. As a result of his narrow exposure to management principles and techniques, he lacks managerial and administrative skills that modern CEOs look out for. Public Relations courses are often housed in a journalism, mass communications or communications department which makes it difficult. (But, that is not to say it can?t be found in a business school.)

As Chief Bob Ogbuagu, an expert in public relations sums it up: Broaden the base of the training of public relations people so that they?ll do a bit of accounts, do a bit of everything because when you become a manager, really your profession is not strictly what you do.

The pressure is on public relations people to acquire sound managerial skills. Though effective writing is absolutely a critical skill; judgment may be the most important single qualification needed in their field; the capacity to think analytically under pressure; confidence, sensitivity, organizing and planning ability may be the hallmark of a public relations training; nevertheless, management skills are invaluable for successful climbing the public relations ladder.

For a career in Public Relations, a university or polytechnic degree or diploma respectively is essential, and a basic grounding in the liberal arts is strongly recommended. The practitioner need give it a thought also on earning a degree (probably a master?s) in Management, Administration or Business, and attending short training courses or certification programmes related to his field and specialization in order to remain relevant in this highly competitive job market.

Further more, the Nigerian Institute of Public Relations (NIPR) should fight for more Public Relations courses to be taught in the social and management departments of institutions of higher learning and ensure only professionals teach those courses.

Conclusively, every true public relations practitioner has a role to play in this revolution. All hands must be on desk to ensure her rightful place in the society. Public relations professionals are role models. Once, the simple operation of publicity today has emerged as an important management function. Gone are the days when public relations executives are pegged at the manager level. The public relations head should hold strategic positions like vice president, assistant general manager, deputy managing director, or even managing director/CEO status.

It is high time practitioners equipped themselves with the required training and skills in order not to be relegated to incidental activities in corporate hierarchy.

Ayokunle Bankole is the CEO of Loud Media Company, Lagos, Nigeria. We are a publicity and promotions firm that specializes in making individuals, groups and corporate bodies known within and outside their borders!

Tel. +2348055981421 E-mail: loudmediacompany@gmail.com

Ayokunle Bankole is the founder and CEO of Loud Media Company, Lagos, Nigeria. Our vision is to be a leading publicity and promotions firm, balancing passion with creativity and being dynamic in operations, while ensuring that everyday, clients get maximum satisfaction from our services.
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Sep 30

This discussion will be toed sequentially so that it is easily and understandably digested.

What is Reforms?
According to the Oxford Advanced Learners? Dictionary, reforms can be defined as ?change that is made to a social system, an organization etc in order to improve or correct it?. It is obvious here that the essence of reforms in any instance is to bring about a positive change, which will either result in improvement or correction; embedded intricately in the definition of reforms are three major words we need to further get right to ensure our comprehending of the essentials of this discussion, these words are change, social system and improve. The understanding of these elements will make us appreciate the essence of the place of public relations in reforms in the Nigerian polity.

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Sep 24

Second ad causing some upset today…..Dixons.

The online electricals retailer has launched a series of ads on the London Underground which use the signature colour and font of rival electrical goods department store retailer John Lewis. The copy states: “Step into middle England’s best loved department store, stroll through haberdashery to the audiovisual department where an awfully well brought up young man will bend over backwards to find the right TV for you.”

It then says: “Then go to Dixons.co.uk – the last place you want to go,” using Dixons’ red and white font.

It’s an interesting idea. It calls up several prejudices and brand perceptions at once:

1. That John Lewis offers great customer service.

2. That Dixons doesn’t offer great customer service.

3. That Dixons online is cheaper than John Lewis offline (the famous “never knowingly undersold” promise from JL only applies offline).

4. That in a recession, smart shoppers do their research and then choose the cheapest option at the end of the process.

5. That Dixons is embracing competitor advertising with gusto.

Hm. Good campaign?

I’m not sure that comparative advertising is always a good idea, particularly if it suggests another brand’s customer service is better than yours. Sure, it makes you think that Dixons is cheap but given how often electrical items need some sort of aftercare, it also suggests that you might be better off with John Lewis. It rams home the message on value, but perhaps at the expense of the online retailer’s brand. And it reminds me – when viewing a Dixons ad – that JL will give me good service, which probably isn’t the intention.

What’s your view?

2013209_Dixons advert

UPDATE: Here’s another Dixons ad that references department store Selfridges.

dixons1_0

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