Jan 07

Ever heard of the term “The One Man Band”? Well, I don’t know who this “man” is, but I can tell you that he will set you up for failure.

If you look at most of the books out there on running a small business, or becoming an independent sales consultant, they’re trying to make you a master of everything. And, I think that is ridiculous. Because, if you are doing both money generating, and non-money generating business tasks, you will find that you are not mastering anything. You’re not an American Idol star, you’re really a One Man Band, a mediocre generalist, who is probably over worked. And the only beat you hear, is your head beating against the wall wondering why you can’t attract enough clients. Why do that?

I’m also seeing a major trend picking up speed in my client’s lives. Regardless of whether or not they’re doing well financially, more and more tension is popping up between their professional and personal lives. They are spending more precious business time handling non-money generating details and activities. Adults are moving from one personal crisis to the next. And, when I ask them, “So what did you do this week to build your business”, all I hear is a deep, “Sigh….”.

For a lot of self-employed professionals, things are getting a lot complicated. Longer sales cycles, clients in different time zones, global competition, never ending technological changes and vanishing trade barriers have created a new business model – the globally integrated business. The new global business model didn’t exist 20 years ago. Twenty years ago, work was a place you went to and it was defined by time lines. We knew our competitors well; frankly, we had dinner with our competitors and their kids played sports together. If they weren’t across town, they weren’t far and we could study them, speak their language and understand their moves.

And, this new way of doing business leads to frustration because on one end of the spectrum you have self-employed professionals that are loosing business to overseas competition and they are panicking; trying to save their sinking ship without a plan. On the other side of the spectrum you have businesses who are growing too fast. In either case, there is no time to plan or reflect because basically things are out of control.

So, from my experience, one of the number one reasons for businesses failing during this time in history, is because the business owners are spending time in their business, instead of working on their business. And, not knowing the distinction here, is costing you clients. Let me put it this way: spending your business hours on something that you can have done for you, for $30 – $40 per hour, just doesn’t make sense.

Look at these two activities and tell me which one makes you more money: You could be spending time building a high-trust relationship with a client and closing a sale, or waiting on hold to figure out when a late shipment will arrive. Here is another example: You could be talking to a prospect to understand their immediate needs, or you could be opening up the mail and reading it. John Dudek says it better, “Take the stuff you do great and that have the greatest impact, and do only those activities. Don’t do anything else.” Well said John.

When you finish reading this article, I need for you to make a list of the organizational tasks that you can pay someone else to do for you. Consider hiring a virtual assistant or high school student to help you recapture those non-money making hours to be strategic, speak with new clients, close more sales, make more money ‘ or whatever you’re really good at. Those hours are precious and irreplaceable. If your time is worth $80 or $8,000 an hour, it’s just plain silly to spend several hours a day doing something that you can delegate, or outsource for the equivalent of $15, $20 or $40 an hour.

My final thought to leave you with is this: every time I outsourced an activity, my income grew exponentially. I’m not just talking about an incremental increase in revenue, but a catapult to a higher profit margin. If you feel like you are becoming a human ‘doer’ instead of a human ‘being’, then you need support from a team that you can outsource work to.

Kim Schott, your Global Client Communication Expert, is the author of the Keys to Client Communication System”, the step-by-step, paint by numbers client communication program to attract more clients in less time. To receive your weekly how-to articles on consistantly attracting more local and global clients in less time, visit http://www.SchottCulturalConsulting.com

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Dec 18

Whether you know it or not, your database of current and past clients is your best source of new clients. “Prospecting” for a new client is time consuming and expensive. If you can find a way to increase your sales without the time commitment and expense of cold calling, mass direct mail, advertising or purchasing leads, would you be willing to implement it? Of course, you would.

Taking the time and effort to keep in contact with past clients will grow your business through new direct sales to the client and generating referrals to qualified prospects.

Often salespeople complain that keeping in touch with past clients takes too much time, effort, and money. Considering the return on investment, this really is not true?at least for most salespeople. The key is finding a way to communicate that is time efficient, relatively inexpensive, and effective.

Studies indicate that in order to keep your name at the top of your customer’s mind, you need to “touch” your customer a minimum of 14 times per year?more if at all possible.
What is a “touch?” A touch is any communication from you to your client?email, telephone call, snail mail, postcard, holiday card, in-person meeting, or any other method of getting in front of your customer. If you are communicating with the client, you are touching them.

What is the most effective way to touch your past clients? Studies have shown that there is not a “best” way to touch the client, but rather, the most effective client communication programs enlist a number of communication formats.

Sending 14 emails, a year is better than nothing, but it is not the best way. Neither would be sending 14 snail mail pieces. Or, making 14 phone calls. Nor, sending 14 postcards during the course of the year. However, constructing a campaign using a combination of these methods could be a very effective program. For instance, setting a marketing calendar to send 4 postcards per year, 6 emails, 2 snail mail letters, one phone call, and one holiday card during the course of the year allows you to touch your client approximately once every 3

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Oct 19

I feel like I’m getting the proper communication with my agent whats the norm on these things.

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Sep 30

GWT and Client-Server Communication
Miguel Mendez (Google)

It’s a rare Ajax application that doesn’t need network access. To the despair of many a developer, though, there are almost as many ways …

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Sep 25

I normally hate cutesy things like this. I hate putting animals in clothes for human entertainment (I recently saw a monkey dancing on the street in Moscow dressed as The Fonz and had to be held back from physically attacking his master).

But even a cold-hearted woman like me did crack a smile at the sheer schmaltzy brilliance of this ad slot for the New York Lottery. Watch it below and feel your hard outer shell crack with the sheer sweetness of it all.


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Sep 24

This is a nice sponsorship story from Canada. The Okanagan Spring Brewery is not chasing after big sporting teams or world-class events with its marketing dollars. It is simply looking for small-scale events that deserve corporate sponsorship to equip them with the type of supplies and backing that will really make a difference.

The firm says: “We’re looking for real events, so anything that is private and not-for-profit is fair game. Stuff like cottage weekends, unique weddings, stags, annual parties, theme parties, birthday parties, postgame pick-up hockey beers, or anything else you can think of. We’re pretty open as long as it’s not a huge, professionally organised event.”

And what do you get? Well, it’s not a banner wrapped round the moon. But anything you receive will be nicely tailored to what’s needed.

“We want to help make your event better. Our sponsorship team will hook you up with party supplies, beverages, and other stuff. Maybe we’ll throw in a new ping pong table too, or a bbq, or catering for your friends. The supplies will depend on what kind of event you’re having, but we’re flexible on what they are,” says the brewery.

And how can you get sponsored? It’s all about the social media, of course. Upload a video to the firm’s website explaining why you need and deserve sponsorship. Winners are picked on a monthly basis.

Nice little idea with community roots, I think.

pinttrans3

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